1. Introduction

Welcome to Cultivating Chaos.
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect the details you share when using our website and services.

By placing an order or using our website, you agree to the terms described below.

2. Information We Collect

We collect only the information necessary to process and deliver your order. This includes:

Your name and email address – so we can confirm your order or contact you if there’s a delivery issue.

Recipient name and address – so we can deliver the product to the correct location.

Payment information – processed securely through Stripe; we never store or see your full payment details.

Your message content – the text you ask us to write on the chosen product.

3. How We Use Your Information

We use the collected information to:

Process your order and payment.

Deliver the product to your chosen address.

Contact you if there’s a query with your message or delivery.

Improve our website and customer experience.

We do not use your details for marketing unless you give explicit consent.

4. How We Protect Your Data

We take reasonable steps to protect your personal information against loss, misuse, and unauthorized access.
All payments are processed through Stripe, which uses industry-standard encryption and security practices.

Your data is stored securely and only accessed by authorised team members who need it to fulfil your order.

5. Sharing Your Information

We do not sell, rent, or trade your personal information.
Your details are shared only with:

Stripe (for payment processing)

Delivery services (for shipping your order)

Both of these partners comply with UK and EU data protection standards.

6. Data Retention

We keep your order details for up to 12 months for record-keeping and customer support purposes, then securely delete them.

7. Your Rights

Under the UK GDPR, you have the right to:

Access the information we hold about you.

Request correction or deletion of your data.

Withdraw consent for us to use your information.

To exercise any of these rights, contact us at info@cultivatechaos.co.uk

8. Cookies

Our website may use cookies to improve user experience and site performance. You can choose to disable cookies in your browser settings if you prefer.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will always be available on this page with a revised “Effective Date.”

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:
📧 info@cultivatechaos.co.uk